18th Annual Patient Safety Congress

Lucian Leape Institute Presents: Teaming at the Heart of Safety

Standard: $29.00


Session Description:

Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. Organizations thrive, or fail to thrive, based on how well the small groups within those organizations work. In most organizations, the work that produces value for customers is carried out by teams, and increasingly, by flexible team-like entities. The pace of change and the fluidity of most work structures means that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the flexible, fluid collaborations they encompass are able to learn. The problem is teams, and other dynamic groups, don't learn naturally. In this session Amy will outline the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming, leaders can shape these factors by encouraging reflection, creating psychological safety, and overcoming defensive interpersonal dynamics that inhibit the sharing of ideas.

Session Objectives:

  • List practical management concepts for increasing learning capability for business results
  • Describe a framework that clarifies how learning processes must be altered for different kinds of work
  • Explains how Collaborative Learning works, and gives tips for how to do it well
  • Discuss how technology can fostering and impairing teamwork
  • Outline what leaders do to foster and support teamwork
  • Discuss the role of patient and family on the care team


  • Amy C. Edmondson, Novartis Professor of Leadership and Management, Harvard Business School
  • Gary S. Kaplan, MD, FACMPE, Chair, Chariman and CEO, NPSF Lucian Leape Institute, Virginia Mason Health System
  • Susan Edgman-Levitan, PA, Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital
  • Robert M. Wachter, MD, Associate Chair, Department of Medicine, University of California San Francisco

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